FAQ

Do you offer private transfers from the airport?

Yes, we do. See our Airport Transfers page for more details or contact us toll free at 1-866-978-0974 from USA & Canada or 0-800-097-3533 from UK for more information.

How long is the wait at the airport for the transfer to my hotel?

It will take us approximately 15 to 20 minutes to welcome and process you at our permanent desk located at the Montego Bay Airport, where we meet all incoming flights. All guests are advised that after clearing Immigration and Customs, they should proceed to the Tropical Tours Desk, # 11, which is located inside the Ground Transportation Hall, where our customer service representatives will assist with transfer to the Hotel.

How long does it take to reach my hotel?

It depends on where you will be staying. From Montego Bay to the hotels located in Montego Bay is approximately 15 to 20 minutes, to hotels in Ocho Rios is approximately 1 ½ hour and to Negril hotels is approximately 2 hours. See the Jamaica map for more details.

If I’m coming to Jamaica in a cruise ship will you pick me up?

Yes, we will. We try our best to accommodate any and every request. Please contact us for more information.

If it’s raining, does the tour still go out?

Yes it does. However, it depends on the tour and the forecasted weather conditions.

How long is the journey to Dunn’s River Falls?

That depends on where you are staying in Jamaica,. If you are staying in Ocho Rios, Dunn’s River Falls is 10 minutes away. From Montego Bay it’s 1 and a half hour; from Negril it’s two hours and thirty minutes.

Do I need to book my tour in advance?

Yes, you should book your tour at least 24 hours in advance.

How long does a tour usually last for?

The time for each tour varies. It ranges from three hours to nine hours and it depends on your location, distance to the site and type of excursion.

Do you provide the transportation?

Yes, we do. Our certified drivers and tour guides will pick you up from your location in our air conditioned / spacious bus at no additional cost.

How many tours can I do in one day?

You can do up to three tours in one day. We offer great tour combinations for your convenience. See our tour packages for more information.

Do you recommend we travel with cash when going on a tour?

Yes, we recommend you travel with cash in case you want to purchase souvenirs or for tipping purposes.

Is USD and other currencies accepted at gift shops/ tour sites and how much cash we need?

USD / Canadian / Euro / Pound / Jamaican currencies are accepted at most tour sites, credit cards are also accepted and the amount of cash to carry is up to you.

Is it mandatory to tip our Tour Guides or Drivers? How much should I give?

We leave that up to you, use your discretion. Tipping is accepted but not expected.

Where do we leave our personal belongings while on the tour?

Most tour sites have lockers available at an additional cost. Please see your Tropical Tours Representative on property or contact us for more information.

Do we get lunch when we go on a tour?

Most of our tours include lunch. Please see your Tropical Tours Representative on property or contact us for more information.

What is the dress code for the tour?

We recommend you wear comfortable clothing and swim suits where applicable. You can contact your Tropical Tours Representative on property or contact us for more information.

Can I make tour reservations via phone?

Yes you can. Please call us toll free at 1-866-978-0974 from USA & Canada or 0-800-097-3533 from UK or 1-876-952-1126 and we will be more than happy to assist you. You can also book them online!

Can a tour be purchased as a gift for someone visiting Jamaica?

We will be thrilled to provide a unique experience to a member of your family or friend. Please contact us 1-866-978-0974 from USA & Canada or 0-800-097-3533 from UK or 1-876-952-1126 for more information.

Do you have children friendly tours?

Yes, we do. We have various options. See the tours page for more details or see your Tropical Tours Representative on property or contact us for more information regarding tours suitable for your child.

When going on a tour, where do I go for pick up?

Please meet your Tropical Tours Representative in the hotel lobby at least 15 minutes prior to the tour’s departure time with your voucher or boarding pass.

Do you offer private tours?

Yes, we do. You can contact us or see your Tropical Tours Representative on property for more information.

Is there a weight limit for tours?

There is a weight restriction of 264 lbs for most tours; however, there are some tours that have no weight restriction. Please see your Tropical Tours Representative on property or contact us for more information.

How far are the tours?

It depends on where you are staying while in Jamaica. See map attached. Most tours are either 30-45 minutes away with the exception of a Mystic Mountain, Dunn’s River Falls, Black River/YS Falls/Appleton Estate Tour and our Negril Tour, which are about an hour and a half to two and a half hours away.

Do you provide discounts if we book all our tours with you?

Yes, we do. Contact us for more information.